How do I contact a Tournament's Organizers?
On a Tournament's information page or on your registration page, you can click the "Message the Tournament Organizers" link. This will take you to AskFRED's messenger service that will allow you to talk directly to all of the Tournament Organizers for a particular event. You must be logged in to do this.
The results from a recent event I fenced in are still not in AskFRED. Why not?
Tournament Organizers are responsible for uploading results to AskFRED. If the results are not present yet, they just haven't been uploaded yet. This could be due to any number of reasons, such as Division protocols for reviewing event results. If you have questions, please contact the Tournament Organizers.
What is "FRED"?
FRED stands for "Fencing Results and Events Database". Thanks to Bill Nary for the name idea.
How can I post my tournaments on FRED?
You need a Bout Committee account in order to make your tournaments live. Please view the help section on this topic here. To create a Tournament for review or to connect a Stripe account, click on the "Bout Committee" link in the main navigation area.
I paid for a tournament but I can't attend. Can I get a refund?
All registrations are fully owned and managed by the Tournament Organizer themselves and their refund policies. The Tournament Organizer is the one who must refund your registration. You can reach out to the Tournament Organizer via the provided means (see this FAQ above) or by reaching out to the contact information provided on your receipt email.
I was double charged! Help!
If you were sent two receipts, please reach out to us via the support widget in the lower-right and let us know. If you do not have two receipts, its most likely that you were not double charged. One might be a preauthorization and not the final charge - this depends on the payment method used. Please wait for the charges to resolve on your credit card statement and then reach out to us to review the duplicates
What currency does AskFRED accept?
All charges are currently in USD. This will be changing in the future to better support non-US tournaments.
I lost my password. How do I fix that?
Visit the "I forgot my password" page to start a password reset.
How do I change my name, ratings, club affiliation, or other information in FRED?
You can modify all of this information in the "My Settings" page. If you provide a valid USA Fencing Membership Number, your membership information will override any custom information you provide to AskFRED.
How do I add or update my club's info to FRED?
Currently, you will need to reach out to support to add or modify a Club's information. In the near future, we plan on adding mechanisms to modify Club info directly. The previous way this worked was a bit too open and unfortunately resulted in some significant abuse. We're closing down this functionality until we can do some significant improvements.
There are two versions of me in AskFRED. How do I remove one?
Reach out to support and we can consolidate duplicate fencers for you.